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Ecommerce

Make buying from you easy.

A shop should make buying simple for customers and keep orders manageable for you. We scope the catalogue, checkout, payments and delivery around how you actually sell.

  • Quoted after a meeting
  • Demo available

Sound familiar?

Where online orders go wrong.

  • People fill the basket, then leave when they see the delivery cost.
  • Orders come in by message and bank transfer, and the details get muddled.
  • Prices and stock on the shop drift out of date because it is hard to change.
  • Customers email to ask where their order is.

Recognise one of these? Book a chat

Checkout and basket checklist

Find what to fix first.

Three quick questions about your shop. You get a list of what to fix first and a preview of the checkout it points to, ready to bring to a chat.

Illustrative tool

What do you sell?
How do you sell today?
Where do buyers drop off, or what goes wrong?

Pick any that apply.

Your result

Pick what you sell and how you sell today to start your checklist.

What changes

What could change.

  • A catalogue that is accurate and straightforward to keep up to date.
  • A checkout with clear delivery options, payment and confirmation.
  • Order and dispatch emails that answer the usual questions before they are asked.
  • Fewer messages asking about delivery, stock and where an order is.

Possibilities we work towards with you, not promised results.

Book a chat about yours

An example

Moving a small range from social messages to a shop

We only publish client work with permission. Ask us for relevant examples in a meeting. How we work

Illustrative example

Made up to show the kind of change. It is not a client story.

A maker sells around forty products by replying to social media messages. Each sale takes several messages to agree price, size and postage. A shop with clear variants, a postage table and automatic order confirmations would let customers buy directly, with the maker checking orders in one place.

How it works

How we build your shop with you.

  1. Step 1: Understand the range

    We look at your products, variants, pricing, delivery and returns, and any systems the shop must work with.

  2. Step 2: Agree the scope

    We set out the catalogue, checkout, payment and shipping setup, migration and support in a written proposal.

  3. Step 3: Build and test

    We build the shop, load or migrate products and test orders end to end before launch.

  4. Step 4: Run and refine

    After launch we support the shop as agreed and review where customers drop out or get stuck.

Book a chat

Questions at any step? A person replies.

Scope and price

What is included, and what it costs.

The scope is agreed after a meeting and written into your proposal before you commit. All final quotes follow a meeting.

Usually included

  • Catalogue structure and product pages
  • Basket and checkout
  • Payment and shipping setup
  • Essential order and dispatch emails
  • Testing before launch

Proposed inclusions until your written proposal confirms them.

Not included, or needs checking

  • Payment provider and platform fees, which are paid to those providers
  • Product photography and large-scale copy writing unless agreed
  • Integrations with stock, accounting or marketplace systems unless scoped
  • Ongoing marketing and advertising

Anything here can be scoped and quoted separately.

Quote required

Quoted after a meeting

The price depends on the number and complexity of products, integrations, migration from an existing shop and the level of support you need.

  • No fixed tiers: the price follows the agreed scope.
  • Scope, price and term in writing before you commit.

Questions

Practical questions.

Something not covered here? Book a chat

Is ecommerce part of the website plan?

No. The website plan covers brochure and lead-generation sites. Ecommerce has its own scope and is quoted after a meeting.

Can you move our products from another platform?

Often, yes. How much can be moved automatically depends on the current platform and the state of the data, which we check before quoting.

Which platform do you use?

We recommend one after understanding your products, team and budget, rather than starting with a favourite.

Can you improve the shop we already have instead of building a new one?

Sometimes. We look at the shop, the platform and what is going wrong before suggesting whether to improve it or move. The scope is written into a proposal before you commit.

What happens to my answers in the checkout checklist?

They stay on this page unless you send the form or book a chat, when they travel with your message. Otherwise we only see, without your name, that the checklist was used.

Ask us

Ask about your shop.

Tell us a little about what you sell. If you ran the checklist above, it comes with your message. A person reads every message and replies by email to arrange a chat.

About: Ecommerce

Everything is required unless it says optional.

If you would rather we call.

A person replies by email. We do not add you to a mailing list.

We only use what you send to reply to you and prepare for our conversation. Read our privacy notice.

Next step

Let’s talk about your shop.

Bring your range and what goes wrong at checkout today. We will say plainly what we would fix first and how the work would be scoped and quoted.